For details on Forte error codes, please refer to below link:

https://www.forte.net/devdocs/reference/response_codes.htm

 

 

 

Description of few common errors is stated below:

 

U10: DUPLICATE TRANSACTION - Forte has a default 5min timer preventing accidental duplicate transactions from the same card same amount. If you want to change this timer or remove it altogether just send an email to customerservice@forte.net with your merchant ID

 

U83: NSF - means that there are Not sufficient funds in donor's bank account

 

U83: INVALID ACCT - It is due to new card issued to the donor. Please contact donor for updated credit card information

 

U83: DECLINE - card declined by the card issuer Visa, MC, Amex, Discover

 

U02 ACCOUNT NOT APPROVED- Customer account is in Forte's "known bad" account list (EFT only). Please send email to Forte's customer service at customerservice@forte.net or call 866.290.5400 Option 1, Monday – Friday, 7am – 7pm CST. with your 

Merchant ID, error code, donor's name and transaction details for resolution of the issue. They will assist you in this regard.

 

 

FORTE ERROR (doDirectPayment): E: Email is invalid is an error only due to incorrect email address of donor; it's not a decline therefore transaction will be processed and credited into their bank account.

 

"FORTE ERROR (doDirectPayment): E: Authentication is invalid" please send email to integration@forte.net  along with merchant ID and the error code





R03 - Unable to Locate Account : Account number entered did not correspond to an actual bank account so the Forte was not able to pull funds. Most likely there was an error in either the bank account or routing no. Please contact the donor to confirm the bank info

 

 If "Parent Transaction not found or in Settling State" error appears, it means that the parent transaction, (which can be $1 the transaction processed for recurring setup) has been voided or still in settling state. Due to this the upcoming transaction is also rejected. We suggest the customer to cancel all the remaining transactions and set-up a new recurring transaction.

 

Authentication Is Invalid - This error occurs due to incorrect Forte credentials. In order to resolve this issue, please send email to Forte's customer service at 

customerservice@forte.net or call 866.290.5400 Option 1, Monday – Friday, 7am – 7pm CST. with your Merchant ID, API Login ID, Real-Time Password and Secure Transaction Key.

 

If any of the above error is displayed please email at customerservice@forte.net  with your Merchant ID, Error Code, and person's name.

 

 

For details on PayPal error codes, please refer to below link:

https://developer.paypal.com/docs/classic/api/errors/#15001-to-15099

 

 

 

 

 






How to view and generate report for declined transaction(s):

 

  • Go to Reports > Declined Transaction

  • Search Parent Name > Select status as 'Active' > Date from/to

  • Click on Search