For details on Forte error codes, please refer to below link:
Description of few common errors is stated below:
U10: DUPLICATE TRANSACTION
- Forte has a default 5min timer preventing accidental duplicate transactions from the same card same amount. If you want to change this timer or remove it altogether just send an email to firstname.lastname@example.org
with your merchant ID
FORTE ERROR (doDirectPayment): U83: NSF means that there are Not sufficient funds in donor's bank account
FORTE ERROR (doReferenceTransaction): U83: INVALID ACCT is due to new card issued to the donor. Please contact donor for updated credit card information
FORTE ERROR (doReferenceTransaction): U83: DECLINE is card declined by the card issuer Visa, MC, Amex, Discover
FORTE ERROR (doDirectPayment): U83: AUTH ERROR (FLD053): Common causes for this error are incorrect card info such as card no, expiry or CVV.
U02 ACCOUNT NOT APPROVED-
Customer account is in Forte's "known bad" account list (EFT only). Please send email to Forte's customer service at email@example.com
or call 866.290.5400 Option 1, Monday – Friday, 7am – 7pm CST. with your Merchant ID, error code, donor's name and transaction details
for resolution of the issue. They will assist you in this regard.
FORTE ERROR (doDirectPayment): E: Email is invalid is an error only due to incorrect email address of donor; it's not a decline therefore transaction will be processed and credited into their bank account.
"FORTE ERROR (doDirectPayment): E: Authentication is invalid" please send email to firstname.lastname@example.org along with merchant ID and the error code
"FORTE ERROR (doDirectPayment) U19: E : eCheck account TRN is invalid" Invalid TRN error is displayed when incorrect routing number is entered while processing transaction.
FORTE ERROR (doDirectPayment): E: eCheck account TRN is invalid. This means that provided eCheck information is not correct.
FORTE ERROR (doDirectPayment): E: Credit card type is invalid. card bin..... Please select correct credit card type while submitting payment
R03 - Unable to Locate Account : Account number entered did not correspond to an actual bank account so the Forte was not able to pull funds. Most likely there was an error in either the bank account or routing no. Please contact the donor to confirm the bank info
If "Parent Transaction not found or in Settling State" error
appears, it means that the parent transaction, (which can be $1 the transaction
processed for recurring setup) has been voided or still in settling state. Due
to this the upcoming transaction is also rejected. We suggest the customer to cancel all the remaining transactions and
set-up a new recurring transaction.
Authentication Is Invalid - This error occurs due to incorrect Forte credentials. In order to resolve this issue, please send email to Forte's customer service at
or call 866.290.5400 Option 1, Monday – Friday, 7am – 7pm CST. with your Merchant ID, API Login ID, Real-Time Password and Secure Transaction Key.
If any of the above error is displayed please email at email@example.com
with your Merchant ID, Error Code, and person's name.
For details on PayPal error codes, please refer to below link:
How to view and generate report for declined transaction(s):
-Gto Fee Managment > Reports > Declined Transaction
- Search Parent Name > Select status as 'Active' > Date from/to
- Click on Search
There is an export button on the extreme right. By clicking on it all the records are transferred to an Excel file, you can take a printout of it and use it as per your requirement.
If you are unable to view the EXPORT button on screen, then please refer to below attached help article: